Accelerate ROI can help medical and technical environments create a superior customer experience through:

Research
• Defining the current customer
• Identifying the ideal customer

Planning & Design In all Customer Experience Areas
• Marketing
• Physical plant
• Programs
• Technology
• Team Performance

Program Support
Maintaining the efforts required to create the desired experience in all aspects of the facility including: training, marketing, performance measurements and analytics.

Training
An experience of any kind happens between people. There is no other environment that has the greatest demand for trained and qualified teams than in health/medical companies; no other environment carries the same customer expectation of an experience. The experience has to heal and console. Accelerate ROI helps your group develop soft and hard skills to better guarantee the best possible customer experience.

Coursework includes:

CEM Customer Experience for Medical: Doctors and Corporate
Step 1– Identifying the Customer (2)
Step 2 – Creating the Brand Platform (2)
Step 3 – Design: Teamwork (3)
Step 3 – Design: Marketing (3)
Step 3 – Design: Environment/Facility (3)
Step 4 – Execute: Teamwork (3)
Step 4 – Execute: Marketing (2)
Step 4 – Execute: Environment/Facility (2)
Step 5 – Innovate: Teamwork (3)
Step 5 – Innovate: Marketing (2)
Step 5 – Innovate: Environment/Facility (2)

Marketing and Merchandising
One class overview, ideally for groups that have had previous CEM training and are looking for more advanced and specific information.

Train the Trainer
Individuals from a variety of companies who are actively involved in a training program will meet frequently at a destination with the goal to gain the skills to continue CEM programs within their organizations. Minimum of 10 participants. (10)

Innovation
Step 1–Tools and rules (1)
Step 2 – Methods (2)
Step 3– Role Playing and Demonstrations (2-3)