finance & insurance how accelerate r.o.i. can help contact us home	Training Outlines CEM Customer Experience Management Step 1 – Identifying the Customer (3) Step 2 – Creating the Brand Platform (3) Step 3 – Design: Teamwork (5) Step 3 – Design: Marketing (4) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (4) Step 4 – Execute: Marketing (3) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (4) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) Strategic Sales Training Step 1 – Identifying the Customer (1) Step 2 – Using the Brand (1) Step 3 – Consultative Sales (2) Step 4 – Discovering the Needs (1) Step 5 – Measuring Success (2) Merchandising 101 Step 1 – Identifying the Customer (1) Step 2 – Using the Brand (1) Merchandising 201 Step 1 – Identify the Opportunities (1) Step 2 – Managing an Innovative Program (1) Marketing and merchandising One class overview, ideally for groups that have had previous CEM training and are looking for more advanced and specific information. Train the Trainer Individuals from a variety of companies who are actively involved in a training program will meet frequently at a destination with the goal to gain the skills to continue CEM programs within their organizations. Minimum of 10 participants. (10) Innovation Step 1 – Tools and rules (1) Step 2 – Methods (2) Step 3 – Role Playing and Demonstrations (2-3)